What are your main products?
We specialize in the R&D and sales of modern greenhouse equipment. Our core products include Water Tanks, Misting System, Electric Scissor Lift, Automated Substrate Production Line, and Pump Unit. These systems are widely used in various multi-span greenhouses and Vertical Farm.
Do you support non-standard customization?
Yes, we do. Understanding that greenhouse structures and planting needs vary, we offer personalized customization based on your actual site dimensions, water/electricity conditions, and specific planting processes.
How long does it take to ship after placing an order?
Off-peak Season: Usually shipped within 15 working days after confirmation. Peak Season: The production cycle is typically 30 working days, depending on order volume and customization complexity.
What if I don't know how to install the equipment after receiving it?
We provide detailed product manuals, installation drawings, and operation videos with the shipment. For complex systems like high-pressure fogging and substrate lines, we offer remote video guidance.
What is the warranty period for your products?
We generally provide a 1-year warranty for the whole machine (excluding wearable/spare parts). During the warranty period, if any failure occurs due to product quality issues, we will provide spare parts or repair services free of charge.
Is it easy to buy spare parts later on?
We are committed to providing long-term spare parts supply for all sold equipment. Whether it's water pumps, nozzles, or control components, you can quickly purchase original factory parts directly from us.
Symbion Energy
